Frequently Asked Questions
Everything you need to know about your CINCO shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At CINCO, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner with factories that ensure fair labor practices.